Virginia Farm Bureau Mutual Insurance Co. understands its customers’ time is valuable, and the company is continually improving the self-service experience for its policyholders.

“What we’ve really been trying to do over the past five or six years is to enhance our website, allowing our members to do more online,” said Ed Baumgartner, VFBMIC service center manager. “Once members create an account online or log in to an existing account, they actually can do quite a bit on their own.”

By logging into their online accounts, VFBMIC customers can access policy documents, retrieve ID cards for their policies, review their statements and pay bills. Customers also can request policy changes or file a claim electronically.

VFBMIC also implemented a quick-pay option in 2020 that allows customers to enter their policy number and ZIP code to make payments without logging in.

Virginia Farm Bureau customers—as well as prospective customers—also can take advantage of online resources without an account.

Customers can shop for auto quotes at vafb.com/insurance/get-quote, which will prompt an agent to reach out once a questionnaire is completed.

Customers also can browse a comprehensive library of insurance products at vafb.com/insurance to find auto, business, home and life insurance coverage that fits their needs. When new coverage options are made available, a brief description will appear on the webpage.

“As much as we love to communicate with our members directly, we know there are times when it may be difficult to reach us, and that there are members who would rather do things electronically,” Baumgartner added. “It’s all about convenience, and that’s why we’ve continued to roll out different technologies that allow our members to contact us and access their information in ways that suit them best.”

Existing customers also have the option to enroll in paperless services on their policies. Paperless provides email alerts when new policy documents are available, as well as round-the-clock access to policy documents and statements and the ability to pay bills online.

Policyholders can enroll in the paperless option by logging into their account on vafb.com. Customers who don’t have an online account may register at vafb.com/register.

Once logged in, eligible policies for paperless will be listed, and customers can choose which policies to enroll.